Shipping policy

Shipping Policy

Effective Date: September 9, 2026

At NIVINITY, we work with trusted brands and fulfillment partners to bring thoughtfully selected wellness, recovery, sleep, and lifestyle products to you.

Because our products are supplied by different brands and fulfillment partners, shipping times, shipping costs, and fulfillment methods may vary by product.

Order Processing

Orders are generally processed as quickly as possible after purchase.

Processing times vary by product and fulfillment partner. Any estimated processing or delivery timeframe displayed on a product page or at checkout should be considered the most current estimate for that order.

Some products may require additional processing time because of their size, weight, customization, availability, or specialized fulfillment requirements.

Shipping Times

Estimated delivery times vary depending on the product, destination, shipping method, and fulfillment partner.

Where available, estimated shipping times and shipping costs will be displayed during checkout.

Please note that delivery estimates are not guaranteed and may be affected by circumstances outside of NIVINITY’s control, including carrier delays, severe weather, holidays, or other unforeseen events.

Multiple Products in One Order

If an order contains products fulfilled by different brands or fulfillment partners, products may arrive in separate shipments and at different times.

You may receive multiple tracking numbers for a single order.

Shipping Costs

Shipping charges vary by product, destination, size, weight, and fulfillment method.

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Some products may qualify for free shipping when specifically stated on the product page or during checkout.

Large or Oversized Products

Certain NIVINITY products—including saunas, cold-plunge equipment, recovery equipment, and other large or heavy products—may require specialized freight or delivery services.

For these products, shipping arrangements, delivery requirements, and applicable charges may differ from standard parcel shipments.

Additional delivery information may be provided on the applicable product page or after purchase.

Customers are responsible for reviewing any product-specific delivery requirements before completing their purchase.

Tracking

When tracking information is available, it will be provided through the order confirmation or shipping notification.

For products fulfilled directly by one of our brand or supplier partners, tracking information may be provided by that fulfillment partner and synchronized with your NIVINITY order.

Delivery Address

Please make sure your shipping address is accurate and complete before placing your order.

Once an order has entered the fulfillment or shipping process, we may not be able to change the delivery address.

NIVINITY is not responsible for delays or additional costs resulting from an incorrect or incomplete address provided by the customer.

Delayed or Lost Packages

If your order appears to be delayed, lost, or delivered but cannot be located, please contact us at hello@nivinity.store.

We will work with the appropriate carrier or fulfillment partner to investigate the issue and determine the appropriate resolution.

International Shipping

At launch, NIVINITY primarily serves customers within the United States.

International shipping availability, where offered, will be indicated at checkout. Customers are responsible for any applicable customs duties, taxes, or import charges unless otherwise stated at checkout.

Questions About Your Shipment

We’re here to help.

For questions regarding your order or shipment, please contact:

NIVINITY
1725 LANE, LLC
hello@nivinity.store