Refund policy
Return & Refund Policy
Effective Date: September 9, 2026
At NIVINITY, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.
Returns
We accept eligible returns requested within 30 days of delivery, unless a different return period or return condition is specifically stated on the product page or otherwise communicated for that product.
To be eligible for a return, the item generally must:
- Be in new and unused condition.
- Be returned with its original packaging, accessories, manuals, and included materials.
- Not show damage caused by misuse, improper installation, alteration, or normal wear and tear.
- Be returned in accordance with any product-specific return requirements.
Certain products may have additional return restrictions because of their size, nature, hygiene considerations, manufacturer policies, or fulfillment requirements. Any applicable product-specific terms will take precedence over this general policy.
How to Start a Return
Please contact us at hello@nivinity.store before sending anything back.
Include:
- Your name
- Order number
- Product name
- Reason for the return
- Photos or other information if the item arrived damaged, defective, or incorrect
Please do not send a product to an address provided by anyone other than NIVINITY. We will provide the appropriate return instructions after reviewing your request.
Some NIVINITY products are fulfilled directly by our brand and supplier partners. In those cases, the return may need to be processed according to the applicable supplier’s return procedure.
Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if your order arrives damaged, defective, or contains the wrong item.
We may request photographs or other information to help us document the issue and coordinate a replacement, repair, return, or refund with the appropriate fulfillment or brand partner.
We will work with you to resolve legitimate issues as quickly as possible.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds are generally issued to the original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
Original shipping charges may not be refundable unless required by applicable law or the circumstances of the return.
Return Shipping
Unless an item arrived damaged, defective, incorrect, or otherwise requires a return at our expense, the customer may be responsible for return shipping costs.
Some products may have manufacturer- or supplier-specific return shipping requirements, which will be communicated during the return process.
Final Sale and Non-Returnable Items
Certain products may be designated as final sale or non-returnable because of their nature, hygiene considerations, customization, clearance status, or manufacturer/supplier requirements.
Any such restrictions will be clearly communicated on the applicable product page or before purchase.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at hello@nivinity.store.
We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment. Once an order has been shipped or entered the fulfillment process, cancellation may no longer be possible and the applicable return procedure may apply.
Shipping Delays and Unavailable Products
We work with established brands and fulfillment partners and make reasonable efforts to provide accurate product availability and shipping information.
If we learn that an order cannot be shipped within the time represented at purchase, or within the timeframe required by applicable law, we will contact you regarding the delay and available options, including cancellation and a refund when applicable. Federal law generally requires online sellers to have a reasonable basis for advertised shipping times and provides cancellation/refund rights when promised shipping times cannot be met.
Questions
If you have any questions about a return, refund, or product-specific return requirement, please contact:
NIVINITY
1725 LANE, LLC
Email: hello@nivinity.store
We appreciate your business and are committed to providing a thoughtful, straightforward customer experience.